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REFUNDS, RETURNS AND EXCHANGES

The terms set out herein shall form an integral part of Our Terms and Conditions. These terms apply for all modes of purchases made from Us on the Site,social media platforms, WhatsApp or any other online mode of communication through Our customer relations executives. 

REFUNDS

  • Refunds will be made only in accordance with the terms herein, only. Such refunds would be processed within 5-7 working days of the acceptance for refund request in case the product has not been delivered to You and within 5-7 working days of receipt of product by Us in case the product had already been delivered to You.

  • Goods once sold can only be exchanged for replacement or returned along with the original invoice for store credit, provided they meet Our terms and conditions .

  • All exchanges, including change of size are subject to availability and Our specific confirmation.

  • Any product exchanged once will be considered as customised and not be eligible for further exchange.

  • All conditions applicable to the return of goods shall also apply to the exchange of goods.

  • A product once delivered cannot be returned or exchanged, unless it is a ready to ship product with no alteration/customisation.

  • Any request for return/ / exchange must be placed by You within 24 hours of delivery by Us . No requests placed beyond this period would be entertained.

  • Products will be considered for exchange or return only if it is unworn and in perfect condition, and with all tags still attached. Products that are damaged , soiled or returned without their original labels may not be accepted and may be sent back to You.

  • If the return is due to an error on our part (incorrect item sent, damaged/defective product), we will replace the product or reimburse the full invoice value as per customer demand.

  • All custom made orders are non-returnable, non-exchangeable and non-refundable. 

  • In case of any return/exchange, the shipping charges for sending the product to Us will be borne by You.

  • If an order has more than five products then it will be considered as a bulk order. Return/refund for such orders would not be possible.

CANCELLATION

  • We shall not be able to accept any cancellation if Your order/has been processed.

  • As also provided in our terms and conditions, in case of requests for order cancellations, We reserve the right to accept or reject such requests. As part of usual business practice, if We receive a cancellation notice within 24 hours of placing the order, we could cancel the order and refund the entire amount. If Your order is duly cancelled, the amount paid by You will be reversed to your account within 5 to 7 working days of receiving your bank account details for such reversal. We can not process a cash refund under any circumstances. We will not be able to cancel orders that have already been processed (including cases where the order has been processed within the first 24 hours) or orders for which cancellation request is received after the expiry of the first 24 hours from placing the order. We have the full discretion to decide whether an order has been processed or not. You agree not to dispute the decision made by Us in this regard. It is clarified that after the expiry of the first 24 hours after placing the order, You would not be entitled to cancel the order and receive a refund.

  • To cancel, return or exchange an item, the Customer must write to us at support@linenlifeindia.com.

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